Products Documents
 
Warranty Information

Applied Biosystems Limited Warranty Information

Applied Biosystems is committed to delivering superior product quality and performance, supported by industry-leading global service and technical support teams. Warranty information about our products is provided below. Please contact Applied Biosystems if you have any questions about our warranties or would like information about post-warranty support.

INSTRUMENT LIMITED WARRANTY INFORMATION
Applied Biosystems' limited warranty for instruments and related components is set forth in the instrument user manual, in the limited warranty statement that accompanies the instrument when it is shipped, and in certain jurisdictions outside of North America , in Applied Biosystems' terms of sale. Generally, Applied Biosystems warrants that all standard components of its instruments will be free of defects in materials and workmanship for a period of one (1) year from the date the warranty period begins, unless Applied Biosystems' quotation or accompanying documentation states that a different warranty period or no warranty is provided. All warranty periods begin on the earlier of the date of installation or ninety (90) days from the date of shipment for instruments installed by Applied Biosystems personnel. The warranty period begins on the date the instrument is delivered to customer for instruments installed by the customer or anyone other than Applied Biosystems. The limited instrument warranty is subject to certain exclusions, conditions, exceptions, and limitations. See those listed below and see the full limited warranty statement that accompanies products, or that is set forth in Applied Biosystems' terms of sale in certain jurisdictions outside of North America , for the full terms of the limited warranty, including applicable conditions, exclusions, exceptions, and limitations. You may also contact Applied Biosystems for a copy prior to purchase or at any other time. Unless otherwise expressly stated on Applied Biosystems' quotation, Applied Biosystems makes no warranty whatsoever in regard to computers, peripherals or other products furnished by third parties. Such products are subject to the warranties, if any, of their respective manufacturers to the extent they are transferable or otherwise available to Applied Biosystems' customers.

STAND-ALONE SOFTWARE LIMITED WARRANTY INFORMATION
Unless a different warranty period or no warranty is stated in Applied Biosystems' quotation or applicable end-user software license, Applied Biosystems warrants that for a period of 90 days from the beginning of the applicable software warranty period (see below), Applied Biosystems software will function substantially in accordance with the functions and features described in the documentation delivered with the software when properly installed and used as set forth in the software user manual. The applicable warranty period for software begins on the earlier of the date of installation or three (3) months from the date of shipment for software installed by Applied Biosystems' personnel. The warranty period begins on the date software is delivered for software installed by the customer or anyone other than Applied Biosystems. This limited software warranty is subject to certain exclusions, conditions, exceptions, and limitations. The full limited software warranty statement, which is part of the click-wrap end user license agreement, will be displayed during the course of software installation and contains the full terms of the software limited warranty, including applicable conditions, exclusions, exceptions, and limitations. You may also contact Applied Biosystems for a copy prior to purchase or at any other time.

LIMITED WARRANTIES FOR CONSUMABLES AND SPARE PARTS

Limited Warranty for Consumables
Applied Biosystems warrants that the accompanying consumable product (“Consumable”) will be free of defects in materials and workmanship upon delivery to buyer. All Consumable warranty claims must be made within one year from the date of delivery, but in any event no later than the earlier or lesser, as the case may be, of any shelf life date, expiration date, “use by” date, “guaranty date” or other end of recommended use date, or the number of uses, stated on the Consumable label or in Consumable literature accompanying the Consumable (the “Consumables Warranty Period”). Applied Biosystems will replace free of charge or refund the purchase price of any Consumable not meeting the above warranty if the warranty claim for the defective Consumable is received by Applied Biosystems within the Consumables Warranty Period. If the defects in material and workmanship diminished but did not prevent performance of the Consumable, any amount refunded may be apportioned according to Applied Biosystems' reasonable allocation of the value of the diminished performance. The decision of whether to replace the Consumable or refund the purchase price will be made by Applied Biosystems in its sole discretion. Notwithstanding the foregoing, custom Consumables made to specifications of the customer are sold “AS IS”, without any warranty whatsoever, express or implied, except to the extent set forth in any separate express written limited warranty included in the documentation shipped with the Consumable or in Applied Biosystems' quotation. Except as set forth above, expiration dates, shelf life, “use by,” guaranty or other end of recommended use dates are included for informational purposes only and shall not be deemed as a period of warranty. This limited warranty for Consumables is subject to the exclusions, conditions, exceptions, and limitations set forth below under the caption “EXCLUSIONS, CONDITIONS, EXCEPTIONS, AND LIMITATIONS.”

Limited Warranty for Spare Parts (including Instrument Hardware Upgrades)
Applied Biosystems warrants that spare, replacement or upgrade parts (collectively, “Service Parts”) that are ordered and installed by an Applied Biosystems service engineer subsequent to instrument installation will be free of defects in materials and workmanship for a period of the earlier of ninety (90) days from the date installed or one hundred and twenty (120) days from the date of delivery. Service Parts that are not ordered and installed by an Applied Biosystems service engineer are sold "AS IS," without any warranty, express or implied, of any kind. Service Parts ordered or installed by a person other than an Applied Biosystems service engineer are not covered by Applied Biosystems' warranty or any Applied Biosystems service plan. If an instrument is upgraded, the installation of the instrument hardware upgrade does not extend or restart any instrument warranty, but the parts comprising the instrument upgrade are covered by the foregoing Applied Biosystems' Service Parts limited warranty to the extent applicable. This limited warranty for Service Parts is subject to the exclusions, conditions, exceptions, and limitations set forth below under the caption “EXCLUSIONS, CONDITIONS, EXCEPTIONS, AND LIMITATIONS.”

EXCLUSIONS, CONDITIONS, EXCEPTIONS, AND LIMITATIONS
In addition to any exclusions, conditions, exceptions, or limitations set forth in any Applied Biosystems express written warranty statement, Applied Biosystems' warranties do not cover, and Applied Biosystems has no obligation to repair, replace or refund the purchase price of, any instrument, component, Consumable or Service Part if a defect or failure arises or is caused by: Externally caused short circuits, incorrect voltages or other improper external inputs; deinstallation or reinstallation by anyone other than an Applied Biosystems authorized service engineer; failure to store or use the product in accordance with Applied Biosystems' instructions; failure to use the product in accordance with good laboratory practices by technically qualified persons; other misuse or neglect, including but not limited to improper storage, maintenance, shipping, or handling, improper or abnormal use, including operation outside of the environmental or use specifications specified by Applied Biosystems; adulteration; unauthorized change or modification; use with chemicals, reagents or any other product not supplied or authorized in writing by Applied Biosystems for use with the product ; accidents of any kind or nature; and any non-Applied Biosystems designated product, including without limitation software (including without limitation viruses, trojan horses or other malicious software) that is attached to, loaded on or otherwise connected with, or that accesses, the Applied Biosystems product. Applied Biosystems' warranties do not cover deinstallation, reinstallation, or transportation of products. Applied Biosystems' warranties also do not cover products that have been or that have been attempted to have been serviced or repaired by any person other than an Applied Biosystems authorized service engineer. Repair or service by a non-authorized person voids Applied Biosystems' warranties.
Any claims related to breach of warranty not made by the customer within the applicable warranty period will be forfeited. Warranties are limited to the buyer of the product from Applied Biosystems and are not transferable.

THE FOREGOING WARRANTIES ARE APPLIED BIOSYSTEMS' SOLE AND EXCLUSIVE WARRANTIES WITH RESPECT TO INSTRUMENTS, COMPONENTS, SOFTWARE, SERVICE PARTS AND CONSUMABLES, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, ALL OF WHICH OTHER WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, WHETHER ARISING FROM A STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE IS APPLIED BIOSYSEMS' SOLE OBLIGATION AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO APPLIED BIOSYSTEMS' BREACH OF WARRANTY.
IN NO EVENT SHALL APPLIED BIOSYSTEMS BE LIABLE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, WARRANTY, OR UNDER ANY STATUTE OR ON ANY OTHER BASIS FOR
1. SPECIAL LOSSES OR DAMAGES;
2. INCIDENTAL LOSSES OR DAMAGES;
3. INDIRECT LOSSES OR DAMAGES;
4. EXEMPLARY, PUNITIVE, OR MULTIPLE LOSSES OR DAMAGES;
5. CONSEQUENTIAL LOSSES OR DAMAGES, OR
6. INCREASED COSTS OR EXPENSES
SUSTAINED BY CUSTOMER OR ANY OTHER PERSON OR ENTITY ARISING OUT OF OR CAUSED BY THE PURCHASE, POSSESSION OR USE OF APPLIED BIOSYSTEMS' PRODUCTS OR PRODUCTS SUPPLIED BY APPLIED BIOSYSTEMS, OR THE PERFORMANCE BY APPLIED BIOSYSTEMS OF ANY SERVICES RELATING TO ANY SUCH PRODUCTS, WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT APPLIED BIOSYSTEMS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES ARISING FROM OR RELATED TO LOSS OF USE, LOSS OF DATA, DOWNTIME, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR LOSS OF REVENUE, PROFITS, INCOME, GOODWILL, OR BUSINESS OR OTHER FINANCIAL LOSS.

Some countries or jurisdictions limit the scope of or preclude limitations or exclusion of warranties, of liability, such as liability for gross negligence or willful misconduct, or of remedies or damages, as or to the extent set forth above. In such countries and jurisdictions, the limitation or exclusion of warranties, liability, remedies or damages set forth above shall apply to the fullest extent permitted by law, and shall not apply to the extent prohibited by law. Without limiting the foregoing statement, nothing in this document is intended to or will exclude or limit Applied Biosystems' liability for death or personal injury caused by its negligence or fraud, or any other liability to the extent that the same may not be excluded or limited by applicable law.

 

 
Home | Products | Technical Resources | What's New | About Us | Contact Us
Advanced Search | Site Map | Privacy | Trademarks/Legal | Web Feedback | Jobs
© Applied Biosystems. All rights reserved.